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Privacy Policy – GODU Mobility

Last Updated: July 24, 2026

1. Introduction

GODU Mobility (“GODU,” “we,” “us,” or “our”) operates a ride-hailing and vehicle mobility platform connecting drivers, vehicle owners, and riders across Ghana, accessible through our website (godumobility.com), our mobile application (app.godumobility.com), and related services (together, the “Platform” or “Services”). This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the choices and rights you have. It applies to all users of our Platform, including riders, drivers, and vehicle owners. By creating an account, accessing, or using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. We process personal data in accordance with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide to Us

Account and Identity Information: Full name, phone number, email address, date of birth, profile photo, and password.
Driver and Vehicle Owner Information: Driver’s license details, national ID (e.g., Ghana Card), vehicle registration and roadworthiness documents, insurance details, vehicle make/model/plate number, and bank or mobile money account details for payouts.
Payment Information: Mobile money account details, card details (processed through licensed third-party payment processors), and transaction history.
Communications: Messages, feedback, ratings, reviews, and information you provide when contacting our customer support.
Verification Documents: Photographs or scans of identification documents submitted for identity or background verification.

2.2 Information Collected Automatically

Location Data: Real-time and historical GPS location data collected while the app is in use (and, for drivers, while in “online”/available status) to enable trip matching, navigation, fare calculation, and safety monitoring.
Trip Data: Pickup and drop-off points, routes taken, trip duration, distance, and fare details.
Device Information: Device type, operating system, unique device identifiers, IP address, mobile network information, and app version.
Usage Data: Pages viewed, features used, session duration, crash logs, and diagnostic data.
Cookies and Similar Technologies: Used on our website to remember preferences and understand site usage (see Section 8).

2.3 Information from Third Parties

Identity verification partners and background check providers (for drivers and vehicle owners).
Payment processors and mobile money operators.
Publicly available information, where relevant to verifying identity or vehicle documentation.

3. How We Use Your Information

We use the personal data we collect to:

Create and manage user accounts for riders, drivers, and vehicle owners.
Match riders with available drivers and calculate optimal routes and fares.
Process payments, driver payouts, and vehicle owner earnings.
Verify driver identity, vehicle ownership, and roadworthiness/insurance compliance.
Provide in-app safety features, including trip tracking and emergency support.
Communicate with users regarding trips, account activity, promotions, and policy updates.
Monitor, investigate, and prevent fraud, abuse, and safety incidents.
Improve and personalize the Platform, and develop new features.
Comply with legal, regulatory, and tax obligations in Ghana.
Resolve disputes between riders, drivers, and vehicle owners.

4. How We Share Your Information

We do not sell your personal data. We may share information as follows:

Between Riders and Drivers: To facilitate a trip, riders and drivers may see limited information about each other, such as name, profile photo, phone number, vehicle details, and rating.
Service Providers: Payment processors, mobile money operators, cloud hosting providers, SMS/communication providers, and identity verification partners who process data on our behalf.
Legal and Regulatory Authorities: Where required by Ghanaian law, court order, or to cooperate with law enforcement, regulatory bodies (e.g., the National Road Safety Authority, Driver and Vehicle Licensing Authority, or the Data Protection Commission), or to protect the rights, safety, and property of GODU, our users, or the public.
Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality protections.
With Your Consent: Where you have given explicit consent for a specific purpose.

5. Data Retention

We retain personal data for as long as necessary to provide the Services, comply with legal and regulatory obligations (including tax and transport-sector recordkeeping requirements), resolve disputes, and enforce our agreements. Trip and payment records may be retained for a minimum period as required by applicable Ghanaian financial and tax regulations. When data is no longer required, we securely delete or anonymize it.

6. Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, including encryption of sensitive data in transit, access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Data Protection Act, 2012 (Act 843), you have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete personal data.
Request deletion of your personal data, subject to legal retention requirements.
Object to or restrict certain processing of your data.
Withdraw consent at any time where processing is based on consent.
Data portability, where technically feasible.
Lodge a complaint with Ghana’s Data Protection Commission if you believe your data has been mishandled.

To exercise any of these rights, please contact us using the details in Section 11.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve functionality. You can control or disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.

9. Location Data and Permissions

Our mobile app requests access to your device’s location in order to provide core functionality, including trip matching, navigation, fare calculation, and rider/driver safety features. You may disable location permissions through your device settings, but doing so may limit or prevent your ability to use certain features of the Platform.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: GODU Mobility Website: http://godumobility.com Contact page: http://godumobility.com/contact-us/ Email: godumobility@gmail.com Phone: +233 (0) 256 068 326 / +233 (0) 256 068 327

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically. Continued use of the Platform after changes take effect constitutes acceptance of the revised policy.

This Privacy Policy is a general template intended as a starting point and should be reviewed by a qualified lawyer in Ghana familiar with data protection and transport-sector regulations before publication, to ensure it fully reflects GODU Mobility’s actual data practices and complies with all applicable legal requirements.